Terms and Conditions

Making a Purchase
Simply browse around our online shop, clicking ‘add’ on any products you wish to buy. These are then added to your shopping basket, you can also remove any items from your basket by going into 'My Basket'. When you are finished browsing to go through to the payment section from your basket. Here you will be asked for the details we need to satisfy the order, names, addresses and so on.

Methods of Ordering
Orders can be placed online only.
Stock levels are for guidance only.

Images on our Site
The images of products shown on our site are indicative only, whilst we have tried to accurately show you what your new item is going to look like it may differ slightly.

Agreement
Fletchmeister cannot despatch your order until you have paid for it in full.
Upon payment, Fletchmeister will confirm acceptance of your order by email which will be sent to the email address you provide to us.

Delivery of Purchases
Our delivery times are simple, most products ordered before 3pm (Mon-Thur) are dispatched the next day. Delivery to more remote areas may take an extra day or two.

Shipping & Costs.
(UK Mainland Only) £4.99 for all UK orders (not including highlands of Scotland) and subject to any additional bulky carriage charges. We will contact you should any additional bulky carriage charge apply, at which point you will have the opportunity to cancel the order if you so wish. Some large weighted orders may require a pallet, you will be contacted with additional shipping costs if this happens. Standard Pallet Costs from £30.00. Please note that we do not ship to the Highlands and Islands of Scotland, Isle of Man, Isles of Scilly and the Channel Islands. These include postcodes BT,IM,IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE.

Some deliveries are made by courier and will need to be signed for, If no-one is in at time of delivery, the courier will leave a card to say that they have tried to deliver. You can then contact them directly to arrange a convenient time to re-deliver or to collect from their depot. Once delivered, the goods will become your property and your responsibility and Fletchmeister will not accept any liability for loss damage or destruction to the items you purchase from our website. You will be asked to sign for your goods, on which you are responsible for checking your items before you sign. On signing, you are accepting that all items have been received and in good condition or what you previously agreed to through our terms & conditions. If the courier will not wait for you to check the goods you must notify the courier company of this.

Please be aware that Fletchmeister does not and will not take any responsibility for goods that have been signed for in good order and accepted by you, they become your property and we are no longer a party to them.

USA

We now offer shipping to the USA as well as the UK, are set shipping cost to the US covers all items unless some larger weighted orders require higher postage then you will be contacted with regards to this order.

Please be aware of your local county and countries taxes for importing goods, Fletchmeister.com will not be held responsible for covering import taxes charged when goods enter your country or origin.

Items Out of Stock
Products not in stock are shown on the site as ‘OUT OF STOCK’ and you will not be able to order them. We believe this is a better service than allowing you to order, taking your money, and subsequently making you wait for two weeks for delivery. Please be assured all items are currently in stock for immediate delivery. Ordering out of stock products can’t be made on the website.

Returns Policy

Customer name
Invoice number
Item serial number(s)
Nature of the problem

Return shipping back to us is the sole responsibility of the customer. If the return is a result of our error, we'll pay the return shipping cost once your item is returned, you will receive an email confirming your return. Products returned must be in new condition, unused and containing all original labels and packaging. (1.) To return an item, just send us an email with your order number and the reason for the return (item was damaged, you bought the wrong thing, wrong size, etc.) and we'll get back to you ASAP. (2.) Should you change your mind or the product is just not suitable for your needs, you may return the item(s) for a refund.